Refund Policy
At ArtisanPalette, we stand behind the quality of our products and want you to be fully satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we're here to help.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all our products. If you're not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund of the product price.
Eligibility for Refunds
- Items must be returned in their original condition and packaging
- Products must be unused and undamaged
- Custom or personalized items are not eligible for return unless defective
- Digital products or downloadable content are not refundable once accessed
How to Initiate a Return
1. Contact our customer service team at support@artisanpalette.com to request a return authorization.
2. Pack the item securely in its original packaging.
3. Include your order number and reason for return in the package.
4. Ship the package to the address provided by our customer service team.
Refund Process
Once we receive and inspect your return, we will process your refund within 5-7 business days. The refund will be credited to your original method of payment.
Please note that shipping costs for returns are the responsibility of the customer unless the item received was defective or incorrect.
Exchanges
If you'd like to exchange an item for a different color, size, or product, please follow the return process and place a new order for the desired item. This ensures faster processing of your exchange.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@artisanpalette.com. We will arrange for a replacement or refund at no additional cost to you.
We reserve the right to refuse returns that do not meet our policy guidelines. If you have any questions about our refund policy, please don't hesitate to contact our customer service team.